A Snap-on Franchisee sells tools and equipment directly to shop owners and managers and professional service technicians who work in automotive dealerships, body shops, independent repair shops, marinas, airports-wherever cars, trucks, boats, and other vehicles are repaired and maintained.

[ Because almost all technicians own their own tools, Snap-on Franchisees provide a valuable and necessary service.]

They keep customers up to date on new products and service ideas, they handle warranty repair and replacement when necessary, and they provide affordable programs for technicians to follow to expand and develop their tools and their capabilities.

That development is very important to technicians since their tools and equipment define the amount and type of work they can do. In order to grow, to make more money, they have to acquire the tools to do the jobs they want to do.

Snap-on Franchisees own their businesses, which includes a walk-in van, an inventory of merchandise for sale, and accounts receivable. They call on each customer once a week, selling tools or collecting money from previous sales.

All of this involves building personal relationships with customers-learning about their goals, aspirations and needs-and working with them to build the tool inventories and capabilities they need.

Every day is different from the day before, and although they may be seeing a lot of people they know well, there are always interesting things happening, and new opportunities. Each customer has long and short term goals, and with their Snap-on Franchisee's help, they can get there. By understanding people and helping them to find a way to realize their ambitions, Snap-on Franchisees enjoy a unique opportunity in business relationships, as they have for 80 years.

As a Franchisee's strategic partner, Snap-on teaches the Franchisee to identify and exceed customers' expectations, and to grow his or her business by capturing a greater and increasing share of the market.

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