Snap-on Industrial  
Snap-on Industrial FAQs

Snapon.com
How do I contact a Snap-on Industrial Web order representative?
How do I order a Snap-on Catalog?
What is the QuickAdd+ feature?
What are the Customer Service hours for the website? What number do I call?
How often are the FAQs updated?
Do I have to register on Snapon.com in order to browse the catalog?
What are the different ways I can search for an item?
How do I set up an online account with Snapon.com?
I forgot my password. What can I do, and how do I get a new one?
My username and password does not work.

Registration Questions
Why do I have to enter my GSA SmartPay card number when I register as a federal government user?
I tried to register online, but I was asked for my Snap-on Account number. Can I register online even though I have never purchased from Snap-on before and I don't have an account number?
I am a current Snap-on Industrial customer, but I don't have my account number, delivery code, ship-to zip code and warehouse information available; nor do I have a copy of a recent packing slip. How can I register online?

Online Account Information
How do I edit my login name?
How do I edit my bill-to information?
How do I add another ship-to address?
What if someone leaves my company?

Ordering and Shipping
How do I order a special part number?
Why can I only purchase with a credit card?
How do I know that my order has been processed?
Will I receive an order confirmation?
How can I look up shipment tracking information?
Who do I contact for the status of my order?

Pricing and Payment Information
What credit cards do you accept for payment?
Is there anything special I need to do to make my bill-to/ship-to tax exempt?
How long will it take for my pricing to be displayed online?
Why are my online prices different from those in the Snap-on catalog?

Shopping Carts
How do I save my shopping cart?
How do I edit the quantity after the item is already in the shopping cart?
How do I clear a shopping cart?
How do I create a new shopping cart?
How do I delete a shopping cart?
How do I rename a shopping cart?

General Questions About Snap-on Industrial
Who do I call to obtain product information?
I am a student. Can I place orders over the Internet and receive my student discount?
I have a socket that has failed. Who do I contact for warranty replacement?
Who do I contact for a breakdown on an item?
Who do I contact for a MSDS sheet?
Once I submit my request for an Internet account, how long does it take for the application to be processed?

 

Snap-on Incorporated is the owner of the trademark SNAP-ON registered in the United States and other countries, and also claims rights associated with its unregistered trademarks. See Legal Notices for further information. ©2014 Snap-on Incorporated; All rights reserved.

By accessing and using this web site, you agree that you have read and are bound by the terms and conditions set forth in the Terms and Conditions of Use, including the arbitration provisions. **If you have a Snap-on Dealer and wish to purchase from your Dealer, your Dealer sets his or her own prices. Any products that you wish to purchase directly from your dealer, please see your Dealer.

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