Q: How do I order a special part number?
A: Special requests should be called in to Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time or emailed to indcswo@snapon.com.

Q: Why can I only purchase with a credit card?
A: At this time, Snap-on is only accepting credit card orders for online purchases by existing self-registered Industrial customers and Federal Government entities. Snap-on accepts purchasing card orders from Federal Government users as long as they have a GSA SmartPay Card beginning with the prefixes 4486, 4716 and 5568. Federal government users need not be existing Snap-on customers.

If you would like to have an open account with Snap-on, or to purchase with a purchase order online, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 5:00pm Central Time.

Q: How do I know that my order has been processed?
A: Once you've placed an order, you will receive an email confirming your order. You may also click on the order number on the "Review Orders" page for more details regarding processing and shipment of your order.

Q: Will I receive an order confirmation?
A: You will receive an order confirmation through email.

Q: How can I look up shipment tracking information?
A: Under "Your Account", click on "Review Orders", search for the required order, click on the order number, and then click on "Get Tracking Information" at the bottom of the page.

Q: Who do I contact for the status of my order?
A: Please contact Industrial/Government Customer Service at 1-877-740-1900 or Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 5:00pm Central Time. Please have your customer number and electronic order number ready.

Alternatively, you can review your orders online by clicking on "Your Account" and then clicking on "Review Orders". You may then choose the appropriate order number to view the "Order Status" page for that order.