Snap-on Industrial  
Snap-on Industrial FAQs - Snapon.com

Q: How can I contact a Snap-on Industrial Web order representative?
A: Please contact Industrial/Government Internet Support at 1-877-740-1881 between the hours of 7:00am - 5:00pm Monday - Friday Central time.

Q: How do I order a Snap-on Catalog?
A:
To order a Snap-on paper or CD catalog, please contact
Snap-on Industrial/Government Customer Service at 1-877-740-1900 Monday - Friday 7:00am - 5:00pm Central Time for US calls; in Canada please call 1-888-451-8665.

Q: What is the QuickAdd+ feature?
A:
The QuickAdd+ feature enables users to quickly add items to their shopping carts by adding Snap-on part numbers, quantities, and notes, if desired.

To access the QuickAdd+ feature, simply click on the QuickAdd+ link at the top of every page once you are logged in to make purchases. Then enter your item number and quantity in the QuickAdd+ pop-up box, click on "Add" or hit "enter" and your item is automatically added to your shopping cart in the main screen.

Q: What are the Customer Service hours for the website? What number do I call?
A:
For Snapon.com online store and account issues please contact Industrial/Government Internet Support at 1-877-740-1881 between the hours of 7:00am - 5:00pm Monday - Friday Central Time. For website-related issues, please complete the online form here; for all other Industrial or Government customer service issues, call 1-877-740-1900.

Q: How often are the FAQs updated?
A:
All emails and questions are tracked and reviewed on a regular basis; the FAQ section will contain the most current information available.

Q: Do I have to register on Snapon.com in order to browse the catalog?
A:
No, anyone can browse the Snap-on ecatalog; however, in order to ensure you are receiving your company's specific pricing, you must register.


Q: What are the different ways I can search for an item?
A:
Items can be searched for by entering a keyword, Snap-on part number, customer part number (in certain circumstances), or National Stock Number (NSN) in the search field at the top of every page. Additionally, you may simply browse the Table of Contents or Product Index to find the specific item you are shopping for within the product categories listed.

Q: How do I set up an online account with Snapon.com?
A:
To set up an online account with Snap-on, you need to be either an existing Snap-on Customer with a credit card and know your customer number, delivery code, ship-to zip code and warehouse information (these can be found on a recent packing slip from a previous order - to view a sample, click here; or, if you are with the federal government, you must have a GSA SmartPay card that begins with the following prefixes: 4486, 4716 and 5568.

Existing Industrial customers must complete the online registration form located here. You will be asked for your customer number, delivery code, ship-to zip code and warehouse information so that we may validate you as an existing customer. Once the validation has taken place, you will be able to immediately make purchases on snapon.com.

Federal government users must supply their billing and ship-to information, and include their GSA SmartPay card information for processing. Your card will not be charged when you register-this is for validation purposes only. Once we have performed the validation, you are free to make online purchases immediately.

If you are not an existing Industrial customer, or you do not have a copy of a recent packing slip readily available; or, if you are a federal government customer but do not have a GSA SmartPay card with the prefixes listed above, please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 5:00pm Central Time.

Q: I forgot my password. What can I do, and how do I get a new one?
A:
Please contact Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 5:00pm Central Time. They will issue you a new password.

Q: My username and password does not work.
A:
First, check to make sure that you are logging in under the Industrial/Government customers login screen. If you are logging in under the correct login screen and the problem persists, please call Industrial/Government Internet Support at 1-877-740-1881 Monday - Friday 7:00am - 5:00pm Central Time.

 

Snap-on Incorporated is the owner of the trademark SNAP-ON registered in the United States and other countries, and also claims rights associated with its unregistered trademarks. See Legal Notices for further information. ©2014 Snap-on Incorporated; All rights reserved.

By accessing and using this web site, you agree that you have read and are bound by the terms and conditions set forth in the Terms and Conditions of Use, including the arbitration provisions. **If you have a Snap-on Dealer and wish to purchase from your Dealer, your Dealer sets his or her own prices. Any products that you wish to purchase directly from your dealer, please see your Dealer.

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