< Back to Results

Checking for Software Service Releases


How to check for, download and install Service Releases using ShopStream Connect on ETHOS



IMPORTANT: An uninterrupted power source to the diagnostic tool is crucial during an update, as any loss of power may damage the tool and render it inoperative. Therefore, use of the AC/DC Power Adapter and batteries with at least 20% charge is required. The Type A to Mini B USB cable is also required for this process.

  1. Download and Install ShopStream Connect on your PC
  2. On the ETHOS unit press and hold the Y and N buttons, then press the Power button once
  3. Once you see SERVICE MENU release the Y and N buttons
  4. From the SERVICE MENU select PC-Link
  5. Connect the ETHOS to the PC, Mini B end to the ETHOS and Type A end to the PC
  6. Launch the ShopStream Connect software on the PC
    NOTE: If an update window opens automatically skip to step 10
  7. Access the Tools menu
  8. Select Update Software
  9. Select ETHOS from the list at the right

  10. When the ShopStream Connect Update Manager box appears, select Next
  11. If an update is found select Download
  12. Once the download completes select Install
  13. Once the install is complete, or no update is available, select Finish
  14. Disconnect the ETHOS from the PC
  15. Press the power button then the Y button, the ETHOS will power off
    Once powered on the ETHOS will start to install the downloaded service update on the tool and is complete when the main menu is displayed.

Last Updated: June 19, 2019

Got Questions?

Contact Diagnostic Customer Care:
Car & Light Truck Diagnostics

Send e-mail
(800) 424-7226

Heavy-Duty Truck Diagnostics

Send e-mail
Contact us here
(800) 311-5452

Request Product Information

Snap-on Diagnostic Tools and

Repair Information

Snap-on is a trademark of Snap-on Incorporated.

All other marks are marks of their respective holders.

©2020 Snap-on Incorporated. All Rights Reserved.

Got Questions?

Request Product Information

Online Product Help Here

Contact Diagnostic Customer Care

Send e-mail

(800) 424-7226

Mon - Fri 6am - 5pm PST


Product Registration:

• US     • Canada

We welcome your feedback on our website.


Enter your name:



Please rate your experience in the following:
(1 being an unpleasant experience and 10 being exceptional)


 1  2  3  4  5  6  7  8  9  10


 1  2  3  4  5  6  7  8  9  10


Suggested improvements:

Can we contact you by e-mail to discuss your feedack further?


If you would like to receive e-mails from Snap-on about product releases, developments and promotions, please click the box below.