Overview
How to check for, download and install Service Releases using ShopStream Connect on ETHOS
Resolution
IMPORTANT: An uninterrupted power source to the diagnostic tool is crucial during an update, as any loss of power may damage the tool and render it inoperative. Therefore, use of the AC/DC Power Adapter and batteries with at least 20% charge is required. The Type A to Mini B USB cable is also required for this process.
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Download and Install ShopStream Connect on your PC
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On the ETHOS unit press and hold the Y and N buttons, then press the Power button once
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Once you see SERVICE MENU release the Y and N buttons
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From the SERVICE MENU select PC-Link
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Connect the ETHOS to the PC, Mini B end to the ETHOS and Type A end to the PC
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Launch the ShopStream Connect software on the PC
NOTE: If an update window opens automatically skip to step 10
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Access the Tools menu
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Select Update Software
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Select ETHOS from the list at the right
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When the ShopStream Connect Update Manager box appears, select Next
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If an update is found select Download
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Once the download completes select Install
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Once the install is complete, or no update is available, select Finish
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Disconnect the ETHOS from the PC
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Press the power button then the Y button, the ETHOS will power off
Once powered on the ETHOS will start to install the downloaded service update on the tool and is complete when the main menu is displayed.