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Printer installation errors


What to do when your see an error message while installing a printer.


A window may open requesting the location of a particular DLL or other support file.


These files are typically already on the hard drive. Unlike standard Windows XP the XPe operating system cannot always locate the needed files on its own. If a "Files Needed" window is displayed when you are installing your printer follow these steps to complete the installation.

  1. Note the filename and extension being requested by the window

  2. Click START from the Windows Desktop, select MY COMPUTER

  3. Click on Local Disk C: once only so that the drive is highlighted but not opened
  4. Select Tools and then Folder Options

  5. Click on the VIEW tab, ensure "Show hidden files and folders" is selected - it should have a green dot to its left. Click on APPLY and then OK.

  6. Click on Local Disk C: once again so that the drive is highlighted but not opened
  7. Select File and then Search

  8. Enter the file name being requested by the "Files Needed" window in the "All or part of the file name" search field
    NOTE: Do not enter the exension (.dll, .sys, etc.)

  9. When the file is located, note the path
    EXAMPLE: C:\Windows\System32\Example.sys
  10. In the "Files Needed" window select Browse
  11. Browse to the path previously noted
  12. Select the missing file
  13. The installation will now continue

Occasionally, additional files are requested and chances are that those files are on the same path. If they are not they can be located using the search function as well.

Last Updated: June 20, 2019

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