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Re-imaging the VERUS


How to re-image the VERUS


WARNING: This procedure will restore the unit to its factory settings. All saved user files and documents will be deleted. All 3rd party software will be uninstalled and/or deleted.

Do not perform this process unless you have been instructed to do so by a Snap-on Representative.

This process requires access to a USB Keyboard and an Internet connection to the VERUS.

The VERUS will not resume normal operation until it has been successfully connected to the internet and Snap-on Diagnostics Technical Support has been allowed to remotely access the unit.

  1. Power off the VERUS.
  2. Plug in a USB keyboard.
  3. Press and hold the LEFT “Alt” button down and then press the VERUS’ power button once. Continue to hold the Left “Alt” button down until the “Loading RAMDISK Image” screen is displayed.
  4. Press “OK” on the System Recovery popup box. This will begin the image process. This Process will take approximately 10-15 min. Press “OK” to reboot.
  5. After the VERUS boots press “OK” on the CommPort error pop up box.
  6. On the VERUS Server popup select “Disable launch at startup” check box. Click on the “Exit” button.
  7. Establish a connection between the VERUS and the internet.
  8. Open Internet Explorer and Navigate to go2snap.com.
  9. In the “Your Name:” box enter the VERUS serial number. It is located on a white barcode sticker adhered to the back of the unit.

  10. Contact Snap-on Diagnostics Technical Support at 800-424-7226. Inform the support agent that you just completed a VERUS Re-Image and are at go2snap.com.
  11. The support agent will provide you with a Code for the Code box and further instructions.

Last Updated: June 20, 2019

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