< Back to Results

Saved Settings Will Not Load



  1. Power down the MODIS
  2. Unplug the AC charging cable
  3. Remove the Battery
  4. Remove the Scope Module by grabbing the scope hardware that protrudes from the top of the MODIS and squeezing the release tab in the back with your fingers while pulling up.

  5. Leave the Scope Module out of the MODIS for 2 minutes.

  6. Reinsert the Scope Module in the MODIS. It will lock into place with a click.
  7. Reinsert the battery and power up the unit.
  8. Verify the issue has been resolved.

Last Updated: June 20, 2019

Got Questions?

Contact Diagnostic Customer Care:
Car & Light Truck Diagnostics

Send e-mail
(800) 424-7226

Heavy-Duty Truck Diagnostics

Send e-mail
Contact us here
(800) 311-5452

Request Product Information

Snap-on Diagnostic Tools and

Repair Information

Snap-on is a trademark of Snap-on Incorporated.

All other marks are marks of their respective holders.

©2020 Snap-on Incorporated. All Rights Reserved.

Got Questions?

Request Product Information

Online Product Help Here

Contact Diagnostic Customer Care

Send e-mail

(800) 424-7226

Mon - Fri 6am - 5pm PST


Product Registration:

• US     • Canada

We welcome your feedback on our website.


Enter your name:



Please rate your experience in the following:
(1 being an unpleasant experience and 10 being exceptional)


 1  2  3  4  5  6  7  8  9  10


 1  2  3  4  5  6  7  8  9  10


Suggested improvements:

Can we contact you by e-mail to discuss your feedack further?


If you would like to receive e-mails from Snap-on about product releases, developments and promotions, please click the box below.