About This Information

The instructions and examples included throughout this entire "help" site may be applicable for multiple devices. In some instances either Windows based or Non-Windows based diagnostic tools may be used as an example, and in other instances both may be shown and noted.

Information Included...

ScanBay Software Related Instructions for:

● Installing and Updating the ScanBay Software on your Chrome sales PC
● Updating / Activating and Recovering software on diagnostic tools
● Trade-ins
● Pre-Paid Plan - Renewing and Changing

Customer Based Reference Information, such as :

● Software upgrade instructions (using direct download and ShopStream Connect)
● Diagnostic tool Wi-Fi connection instructions
● ShopStream Connect, Security Link, Profile Manager, SureTrack, and Snap-on Cloud information

Terminology

Windows - This refers to Windows based diagnostic tools (platforms).

● Examples: ZEUS, and VERUS Edge

Non-WIndows - This refers to Non-Windows based diagnostic tools (platforms).

● Examples: Current production diagnostic tools (platforms) belonging to these families, TRITON, APOLLO, MODIS, SOLUS and ETHOS

Software Upgrade - This refers to a new software version (e.g. Bundle 21.4.0 to 22.2.0)

Software Update- This refers to a new software service release.(e.g. Version 1.3.0937 to 1.4.0896)

Google CHROME for PC is the recommended browser, other browsers and devices may not display content as designed. Since content is changed periodically, it is recommended that you clear your browser cache to ensure you are viewing current content (check your browser settings for manual and automated clearing methods).

Navigation

This site uses a responsive design. The displayed content will adapt depending on your screen / window resolution size.

PC Users

● Use the main MENU on the left-side of the screen to filter down and choose topics.

If the application is displaying in "mobile mode" (see below) expand the window to full size.

Mobile Device Users

● Select the MENU ICON on the upper right to open the main menu, then filter down and choose a topic.
● Use the ICONS on the upper toolbar to move to the PREVIOUS TOPIC IN SEQUENCE or NEXT TOPIC IN SEQUENCE.
● Use your mobile device in landscape mode, for the best experience.

All Users

● Use your browser FORWARD and BACK controls to move respectively to the next/last page (topic) visited.
● When scrolling down for long topics, a BACK TO TOP button is automatically displayed on the lower right.

Use this to jump back to the top of the screen.
● Use the BREADCRUMB links at the top of the main section to jump to a previous topic.
● To jump back to the top of the menu "Getting Started topic", click the LOGO in the upper left.

● For some screenshots / figures , click the image to expand it, and then click it again to reset it to normal size.

Try it here

Toolbar Icons

Icon

Description

Previous Topic in Sequence

Move to the previous topic in the sequence.

Next Topic in Sequence

Move to the next topic in the sequence.

Home

Jump back to the main Snap-on Diagnostics Resource Center web page (opens in new browser tab)

Dropdown Menu

(Open/Close All)

Some topics are located in dropdown menus indicated by .

Select the topic header to expand, and select it again to close.



Open or close ALL dropdown topics on a page.

Print

Open print setup window.

You can also use the print control from your browser.



The print function ONLY prints what is actively displayed in the topic section on the screen. A print preview is displayed in the print setup window.

 

Option Requirements:

Enable Background Graphics, and Headers and Footers

Report an Error

Send email to report an error.



This function uses your default email application to open a new message with the topic information automatically populated

Send a Link

Share a link to the active topic.



This function uses your default email application to open a new message with the topic information automatically populated

Search Results

Highlighting Off

Turns the search term highlighting off. Once turned off you cannot turn it back on, without restarting the search.

Search

Use the search field located at the top of the page to enter a keyword. Tap the Search icon or press ENTER on your keyboard to start the search.



The search results are displayed as links to the page(s) that contain the keyword matches. Typically the results links are listed in ranking order, where the page with the highest instances of the keyword are at the top of the list.



Select the desired page from the list to view it. The keyword will be highlighted in each instance on the page (to turn highlighting off see the icon above).



Searches are not case sensitive, and you may use “quotation” marks to search for exact terms. Partial word searched are not supported.



Use the filter icon to limit your search to a specific category or page. Typically selecting "All Files" provides the best results.

About this Information

The illustrations/pictures/images in this application are intended as reference only and may not depict actual screen results, information, functions or standard equipment.

All information, specifications and illustrations in this application are subject to change without notice.

The content in this application is periodically revised to ensure the latest information is included.