Customer Testimonials

Customer Feedback

 

April 2020:

"We reported breakdown of the MOT lift on Wednesday 8th April. On Thursday 9th Terry arrived to repair this at 9am.

"I have to say he worked very hard to try and solve the problem but when he couldn't trace this he called for assistance from Steve who at the time was working in Stoke.

"He came immediately and with two heads [they] were able to solve the problem. It appeared to be a small spring inside a valve that had broken and so it was no wonder that they struggled to find the problem.

"Terry returned with the part which he had sourced from his boss's garage due to a new one being unavailable.

"I can not fault Terry for his persistence and professional approach to sort this problem out and allowing me to continue operating as an MOT test station.

"He is a credit to your firm."

 

*****

 

April 2020:

"I just wanted to pass on my thanks and gratitude to Ken, your technician/calibration engineer who came out to calibrate and service my DGA2500. He was knowledgeable and very professional and did an excellent job confirming that my machine is working fine and calibrated it back to specifications."

 


 

Customer Case Studies

 

Ian Durston Motor Services, Walton, Somerset, purchased a Prism wheel aligner:

"I recently bought a Prism wheel aligner from Snap-on. I had been speaking with your salesman about options and when a unit came up on your Snap-on Consumables website, it was at such a good price that I really could not refuse. 

"The system itself is really good and the service is what you would expect from Snap-on."

Read the full testimonial.

 

*****

 

Swiss Valley Garage, Clevedon, purchased a Snap-on MODIS Ultra car diagnostic tool:

"The MODIS Ultra is great. I think the best feature on this is tool is Code Scan. Having the ability to scan through car systems and view everything in one go is really useful. 

"And then there is SureTrack, which gives real-world fixes. This gives me loads of information which we use regularly.

"We are on subscription so we always have the latest updates, which Andy visits to do every six months. The latest software update 17.4 was a bumper edition."

Read the full testimonial.

Swiss Valley Garage in Clevedon purchased a Snap-on MODIS Ultra car diagnostic tool.
Swiss Valley Garage in Clevedon purchased a Snap-on MODIS Ultra car diagnostic tool.

 

*****

 

Ignition Motorsport, Newbury, purchased a Sun MOT bay:

"What has always impressed me is that Mike understands that our life isn’t 9-5. If we hadn’t done things at night we wouldn’t be here now.

"We have a business to run and working until 10pm can happen often, especially whilst you try to move locations. That’s why it meant a lot that Mike picked his phone up after 7pm.

"Mike also provided timelines and checklists so we knew where we were on a daily and weekly basis. He always had time for us and really went beyond our expectations."

Read the full testimonial.

 

*****

 

A&S MOT Ltd, Reading, purchased a Sun MOT bay and a Snap-on wheel alignment system:

"We know that once you get a customer in for an MOT you’re more likely to get them in the door again for a service or repair.

"MOTs are therefore a major part of our business – therefore it’s critical that the equipment we use is reliable, as something breaking down for a day means you lose a day’s revenue.

"Aside from the money, it can have so many knock-on effects. It’s important that we selected the right equipment.

Read the full testimonial.

A&S MOT Ltd in Reading purchased a Sun MOT bay and wheel aligner.
A&S MOT Ltd in Reading purchased a Sun MOT bay and wheel aligner.

 

*****

 

Motorcare, Woking, purchased a Sun MOT bay:

"Sun have successfully supplied equipment for the business many times previously, so for me it was a ‘no brainer’ to approach Mike to quote for the equipment we needed.

"The price was extremely competitive and Mike knows the DVSA regulations inside-out, so they were an obvious choice of supplier."

Read the full testimonial.

Motorcare in Woking purchased a Sun MOT bay.
Motorcare in Woking purchased a Sun MOT bay.

 

*****

 

Brook Recovery Limited, Liversedge, purchased a Sun MOT bay:

"I had made a number of enquiries with different suppliers. Snap-on not only gave the best price but I felt they had a slicker process.

"This process started with Mike Bell, my Snap-on sales representative. I liked his approach; he explained everything I needed to know but he didn’t force the situation.   

"I hadn’t owned an MOT bay before but I didn’t have to worry about that. Mike provided all the support and managed the DVSA application process for me.

"There is so much that needs to be organised, if I’d done it myself I would have really struggled."

Read the full testimonial.

Brook Recovery Limited in Liversedge purchased a Sun MOT bay.
Brook Recovery Limited in Liversedge purchased a Sun MOT bay.

 

*****

 

RAG Collections, Reading, purchased a Sun MOT bay:

"The biggest challenge for this project was working out where the MOT bay was going to go as all the pipe work for the building is within the internal walls. It meant a lot of mapping out on Mike's part.

"The groundwork team had a task ahead of them. They spent 14-16 hours working away at the reinforced concrete – there was dust everywhere, but once they packed up the space was back to normal. They were amazing. 

"Mike did a great job of managing this project; I mean that from the bottom of my heart. We wouldn’t have been able to do it without him. There is so much information and paperwork to absorb."

Read the full testimonial.

RAG Collections in Reading purchased a Sun MOT bay.
RAG Collections in Reading purchased a Sun MOT bay.

 

*****

 

CD Motors, Rhondda, purchased a Snap-on 3D four-wheel aligner:

"I’ve been in this industry for 39 years, and I’ve been dealing with Snap-on Tools for 33 of them. I have always thought that Snap-on’s customer service and quality was excellent.

"So once I discovered that they supplied wheel aligners, it seemed like a good choice. That was in 2012; five years on and I’ve never had an issue with my aligner. 

"Over the last five years we have seen wheel alignment grow in general. Prior to 2012 we only provided basic tracking to our customers. Our 3D four wheel aligner does a more comprehensive and accurate job and as a result we are now able to do more work with body shops. This has been a good growth area for us." 

Read the full testimonial.

 

*****

 

Gary Wilkins, GMS in Tavistock, purchased a Snap-on VERUS Edge car diagnostic tool:

"The VERUS stood apart from anything else in the market. We’ve always thought SureTrack was good and then there are the Technical Service Bulletins which are great part of the VERUS.

"Across the board, it is a good diagnostic tool which I keep with me through the day. We use it as our central hub – we run everything through it from customer bookings to ordering parts.

"The most useful part of the tool for me is the scope. It tells me what’s wrong and I don’t have to rely on guesswork."

Read the full testimonial.

GMS in Tavistock purchased a Snap-on VERUS Edge car diagnostic tool.
GMS in Tavistock purchased a Snap-on VERUS Edge car diagnostic tool.

 

*****

 

Andrew Parsons, Thurlow Nunn in Holt, purchased a Sun automated test lane and a V2200 wheel aligner:

"From the very beginning Paul was thorough. After we explained what we wanted he produced drawings and gave us some good advice. As well as a new ATL we decided to upgrade our wheel alignment system and Paul was able to give us all the information we needed. 

"The quote Snap-on gave us was slightly dearer than the other suppliers, but Paul explained the benefits of the Sun products, without putting the other competitors down, which I liked. He had confidence in his products and was able to share videos on his mobile to communicate the good bits to us."

Read the full testimonial.

Thurlow Nunn in Holt purchased a Sun automated test lane and a V2200 wheel aligner.
Thurlow Nunn in Holt purchased a Sun automated test lane and a V2200 wheel aligner.

 

*****

 

Tony Duckhouse, AJD Auto Repairs in King's Lynn, underwent a workshop upgrade including new Sun car scissor lifts:

"When Paul, the local Snap-on representative, visited our garage he approached the project with solutions rather than problems. He was great at following up calls and answering queries.

"I hadn’t considered Snap-on until then because I expected the quote to be too expensive, but when Paul priced up I was surprised to find that Snap-on was only slightly higher in cost. With a competitive quote and a service level which was clearly superior, Snap-on was looking to be the right choice.

"In hindsight I regret not doing the project sooner; I was always concerned about the potential disruption to my business. In reality the process was smooth and allowed us to get up and running instantly."

Read the full testimonial.

AJD Auto Repairs in King's Lynn underwent a workshop upgrade including new Sun car scissor lifts.
AJD Auto Repairs in King's Lynn underwent a workshop upgrade including new Sun car scissor lifts.

 

*****

 

Duzan Knezevic, Tenen UK in Corby, purchased a Sun automated test lane:

"The process was up to the standard you’d expect. Every detail was considered, from the use of top-grade concrete to hosing down the car park after completing the groundworks.

"We’ve only been up and running since March but we are already bringing in good business. Having a workshop with equipment that looks professional makes a good impression on our customers.

"The whole process took 60 days and I’ve been impressed at every step. Yes, the cost is higher but the support and service you receive makes the difference. With a big investment like this you want the job done well."

Read the full testimonial.

Tenen UK in Corby purchased a Sun automated test lane.
Tenen UK in Corby purchased a Sun automated test lane.

 

*****

Sign Up For Our Technical Help Articles Now!

 

Snap-on produces regular technical help articles based on real-world case studies by our team of experts.

Please tick the box below and enter your details to subscribe to our mailing list.

 Yes - please sign me up for your technical help articles

My name: 

My e-mail address: 

If you would like to receive further e-mails from Snap-on about product releases, developments and promotions, please also tick the box below.

Yes - I would like to receive further e-mails from Snap-on about product releases, developments and promotions

Your name and e-mail address will only be used for the purposes you have agreed to on this form. Your data will not be shared with any third parties. You can unsubscribe at any time by clicking on the link in our e-mails.

 


 

Please wait while we gather your results.

Related Content

Technical Focus

Technical and product advice from Snap-on helping you with vehicle diagnostics, repairs, wheel alignment and more.

Latest News

Read Snap-on's press releases, news stories and submissions to the trade press.

Product Advice And Tips

Learn tips and advice on how to utilise your Sun garage equipment from Snap-on within your workshop and deal with challenging tasks.

Got Questions?

 

Contact our Customer Care Department:

Email: techsales.uk@snapon.com

Tel: (01553) 692422

Mon-Fri 8.45am-5pm

 

For Snap-on Tools or to contact your local dealer, call (01536) 413800

E-mail kettcustserv@snapon.com

 

Software Subscription enquiries:

(01536) 413825 and choose option one

E-mail kettsubscriptions@snapon.com

Mon-Fri 8.30am-5pm

Snap-on

Snap-on is a trademark of Snap-on Incorporated.

All other marks are trademarks of their respective holders.

© 2020 Snap-on Incorporated. All Rights Reserved.

Got Questions?

Contact our Customer Care Department

Email: techsales.uk@snapon.com

Tel: (01553) 692422

 

For Snap-on Tools

or to contact your local dealer

call (01536) 413800

E-mail kettcustserv@snapon.com

Cookie Settings