FAQ_Z

Getting Started

Accessories

Where do I get a screen protector and how do I install it?

Visit your Snap-on online store, or contact your Snap-on representative.

NOTE - Screen protectors are not available for all models.

Touch screen protectors are available as optional equipment (contact your sales representative to order). The following procedure describes typical installation procedures.

Items recommended for installation:

●

Microfiber type cloth (lint-free)

●

Flexible straight edged tool (e.g. small squeegee, plastic card)

●

Cellophane tape

To install a screen protector:

Cleanliness is the most important factor during the installation of the screen protector. The following tips are provided to assist in the installation:

●

Clean your hands thoroughly.

●

Clean the touch screen thoroughly using a microfiber type cloth, removing all dirt, dust, grease, fingerprints etc.

●

Work in a well lit area.

Minimize dust; work in an area with minimal air movement, turn off fans or air conditioning etc.

1.

Thoroughly clean the touch screen, removing all dirt, dust grease, finger prints etc, from the screen. The use of dust removal stickers is recommended (obtain locally). A flashlight shining across the screen, can also be used to aid in seeing small dust particles.

2.

Before removing the adhesive backing, test fit the protector on the display, to determine the best way to center and position it for installation.

3.

Remove the adhesive backing. Do not touch the adhesive side of the protector.

4.

Carefully align the edge of the protector with the edge of the screen (or as needed), then slowly allow the screen protector to lie flat on the screen.

5.

Once the protector is in place, use a microfiber cloth to work out any air bubbles.

To remove air bubbles, slowly work from the inside towards the edges. If large air bubbles are trapped, it may be easier to carefully peel back the protector and re-apply.

If air bubbles are persistent, it is an indication that the screen and/or protector are not clean.

If visible dust is trapped under the protector, peel back the protector and use the adhesive side of a small piece of cellophane tape to remove the dust.

Accessories

ADAS

How do I perform ADAS recalibrations, tests and generate/print reports?

Most all ADAS recalibrations are performed using the Scanner function on your diagnostic tool. Select Scanner, then choose the applicable vehicle system and navigate to the desired function or test. NOTE - Some ADAS tests are displayed on top level menus, so be sure to scroll through the complete menu during navigation.

Depending on the vehicle and recalibration test, special recalibration equipment may be required.

For additional information about Snap-on ADAS recalibration equipment visit EZ-ADAS Hub.

ADAS Recalibration Report Form

Depending on the vehicle (if supported), an ADAS Recalibration Report form may be available after performing an ADAS recalibration test.

The ADAS Recalibration Report form allows you to print the form with your shop information, the vehicle’s VIN, odometer and license plate information. The recalibration information is manually entered after the form is printed.

When an ADAS report is generated, press the SAVE icon to automatically uploaded it to the From the Cloud you can print or share the report.

EZ-ADAS Recalibration instructions and user guides are integrated within the Mobile APP and website at EZ-ADAS Hub

Important notes about ADAS and diagnostic tools:

Supported ADAS recalibrations and tests vary by vehicle make/model.
ADAS systems, tests, components, naming conventions and terminology can also vary between make/model.

Before performing any ADAS recalibraiton always make sure:

You have the vehicle identified correctly

You are using the correct special equipment as applicable to the specific vehicle

You follow all instructions and safety precautions as specified

Battery / Device Power

How do I know if the battery in my diagnostic tool is charging?

The diagnostic tool (display unit) comes equipped with a rechargeable internal battery pack that can be charged using the supplied AC power adapter. A fully charged battery pack provides sufficient power for up to 9 hours of continuous operation.

Use the supplied AC power adapter to charge the battery pack.

Connect the USB-C cable end of the power adapter into the USB-C jack on the side of the diagnostic tool, then connect the power adapter to an approved AC power source.

Only use the supplied AC power adapter. Never connect the power adapter to the diagnostic tool when the tool is communicating with a vehicle.

Battery Status Indicator

The battery status LED indicator is located at the top left of the screen. This indicator displays battery status and charge level..

Three colors are used to show battery level and power status:

–

Green (continuous on) - indicates either the battery is fully charged, or the diagnostic tool is being powered by the AC power adapter.

–

Orange (continuous on) - indicates the battery is charging.

–

Red (continuous on) - indicates the battery is low (15% of capacity or less).

Battery Status Indicator (modes)

Battery / Device Power

My tool won't turn on /boot up, what do I do?

Make sure you are using a known good power source, and then try the following:

●

Check to make sure the power button is "clicking" when pressed, make sure it is not stuck in or damaged.

●

Make sure the battery pack is charged, connected and in good condition.

●

Remove and reinstall the battery pack, and try to power up.

●

Connect the AC power supply, and try to power up.

If you are still experiencing difficulties, contact customer support

Phone

●

+44 (0) 845 6066512

E-Mail

●

diagukps@snapon.com

Battery / Device Power

How can I “recondition” the battery pack ?

The following process can be used to “recondition” the battery pack

Depending how many “valid” recharge cycles the battery has previously gone through, it should be approximately between 80% and 100% of its original capacity once reconditioned.

1.

Verify that the battery is completely charged.

●

Connect the AC power supply to the diagnostic tool to begin the charging cycle.

●

Leave the system charging overnight, or for at least 8 hours

2.

Verify that the battery is completely discharged

●

If not already, install the battery in the platform and power it on

●

Disconnect all other power sources including the AC power supply

●

Leave the diagnostic tool on overnight, or until the battery is completely discharged and the software powers off the unit

●

DO NOT turn the unit off, even if the system warns that the battery-charge is “low”

3.

Recharge/Recondition the battery pack

●

After the unit has turned off indicating the battery has been completely discharged), connect the AC power supply to the unit again, to start the charging cycle

●

Leave the system charging overnight, or for at least 8 hours

●

Once the battery has been fully charged it has been reconditioned.

Battery / Device Power

Component Testing

Vehicle Data Connection

How do I pair the Compact Scan Module (CSM) with the display?

1.

Turn on the diagnostic tool.

The CSM and diagnostic tool must be on when pairing the CSM. Make sure the diagnostic tool has a fully charged battery, or is connected (recommended) to the AC power supply.

2.

Connect the CSM to a vehicle data link connector (DLC), or use the supplied USB cable to connect the CSM to the diagnostic tool to supply power to the CSM.

The green LED on the CSM is illuminated when power is being supplied to the CSM by a vehicle DLC. The blue LED is illuminated when power is being supplied by USB connection.

3.

After the CSM is powered (green LED on), from the diagnostic tool Home Screen, select System Settings > Paired Devices

4.

Select Add from the toolbar, then OK when prompted.

The diagnostic tool searches for compatible wireless devices, then displays the results.

Search results include all compatible wireless devices detected, and may include multiple Scan Modules if you are in a shop environment where more than one unit is powered on. Available module listings include a partial serial number. Make sure the screen listing matches the last six digits of the serial number of your CSM before continuing.

5.

Select your CSM from the results list.

A progress message displays during the pairing procedure, the Paired Devices screen displays once the procedure completes.

6.

After the pairing process completes, select the Home icon on the toolbar to return to the Home screen. The CSM and diagnostic tool are now paired for wireless communication and should automatically connect when both are powered up.

If a CSM firmware update is available, the CSM will automatically be updated.

When pairing is successful the CSM hardware status indicator displays on the Home screen (lower-right corner), providing a quick reference to connection status.

Vehicle Data Connection

What do the LEDs and beeps coming from the Compact Scan Module (CSM) mean?

Light emitting diodes (LEDs) on the CSM indicate communication status. The following LED descriptions apply only when the CSM is powered by the vehicle DLC (unless otherwise noted).

●

GREEN - Power / Communication indication

●

RED - Error / Self-test indication

●

BLUE - Connection / Communication indication

LED indicator descriptions:

●

GREEN

–

Off - CSM is not being powered

–

On Continuous - CSM has power, but is not communicating

–

Flashing - CSM has power, and is communicating

●

RED

–

Off - normal state, no errors detected

–

On Continuous - communications error detected

–

Flashing - internal self-test in process, will go out once the test completes

●

BLUE

–

Off - no connection

–

On Continuous - USB cable connected and communicating

–

Flashing - wirelessly connected and communicating

In addition to onscreen messages, the CSM uses audible tones to alert you of connection status.

Alerts include:

●

Initial power on - (single 100ms “beep”)

●

Communication terminated, CSM still connected to vehicle DLC - (After losing communication, will continuously beep at two different frequency's every 10 seconds.)

●

Communication terminated with diagnostic tool (out of range) - (After losing communication, will continuously beep at two different frequency's every 10 seconds.). Diagnostic tool will also display a message “trying to re-establish communication”

If other alerts occur (series of “beeps”) this may indicate a communication error. Follow the onscreen instructions, to identify and resolve the issue.

Vehicle Data Connection

How do I update my Compact Scan Module (CSM) firmware?

The internal programming (firmware) of the CSM may require periodic updates. Firmware updates increase the CSMs diagnostic capabilities; typically by adding support for new tests, vehicles, and enhanced applications to the vehicle databases.

CSM firmware updates (when available) are delivered with diagnostic software updates/upgrades. Upon starting the Scanner function, initially after a software update or upgrade has been installed, a message may be displayed to inform you an update is available.

When performing a firmware update it is recommended to disconnect the CSM from the vehicle (if connected) and use the supplied USB cable to connect the CSM to the diagnostic tool.

Firmware update message

The firmware update process, as explained in the following procedure, begins automatically after ten seconds (only when connected by USB) unless Update Now or Update Later is selected. Selecting Update Now begins the process immediately. Update Later defers the operation, closes the message, and starts the Scanner function. If you choose not to perform the update, it will not affect diagnostic tool operation, however you will not benefit from the additional features available in the update. Selecting Details in the upper-right corner opens a list of what is included in the update.

Updating CSM Firmware

The diagnostic tool must be connected and powered by the AC power supply during the CSM firmware update process. Damage can occur to the CSM if the diagnostic tool power is turned off, the power supply is disconnected, or the diagnostic tool looses communication (out of range) with the CSM during the firmware update process.

1.

Connect the AC power supply to the diagnostic tool.

2.

Turn on the diagnostic tool.

3.

Connect the CSM to the diagnostic tool as follows:

When performing a firmware update it is recommended to disconnect the CSM from the vehicle (if connected) and use the supplied USB cable to connect the CSM to the diagnostic tool. Using the USB cable provides power direct from the diagnostic tool to the CSM, and allows for faster updates. Leaving the CSM connected to the vehicle DLC during a firmware update will work, however may take longer than if connected by USB. Also, if vehicle power to the DLC is interrupted, of the diagnostic tool looses communication with the CSM, the CSM may not update correctly and/or be damaged.

a.

Plug the small end of the USB cable into the USB jack on the CSM.

b.

Plug the large end of the USB cable into one of the USB jacks on the side of the diagnostic tool.

When connected, the CSM USB connection status icon will change to indicate the CSM is connected by USB.

4.

Select Scanner from the diagnostic tool Home screen.

5.

Select Update Now when the update available message displays.

The update begins and installation progress is tracked on the screen.

Sample update in progress screen

A “Successfully Updated” message displays once the installation process is complete .

Sample firmware update complete message

6.

Select OK to close the message and return to Scanner operations.

The CSM, now has the latest firmware update, and is ready to use.

Vehicle Data Connection

Device Features

What are Snap-on Information Services?

Depending on your device, market and subscription, information services will vary and /or not be available. Performance varies depending on your wireless network equipment and ISP.

The following integrated information services provide up-to-date service/repair information directly to your diagnostic tool, via wireless network connection from our Snap-on Web Services Network:

●

Intelligent Diagnostics

●

Technical Service Bulletins (TSBs)

If your access to these services has expired, or you have received messages about upcoming software upgrades or pending expiration, contact your sales representative.

Device Features

How do I use the camera?

1.

Press the Shortcut (S) Button and choose Camera from the menu.

2.

Focus the image to be captured in the view finder.

3.

Press the Photo icon.

The view finder now shows the captured picture.

4.

Select Save to save the image, or Delete to delete it.

5.

Select Exit from the live view to close the camera application.

For additional information , see the Camera section in the user manual.

Device Serial Number

Device Settings

How do I calibrate the touch screen?

The touch screen can be calibrated for accuracy using the Windows Tablet PC Settings.

To calibrate the touch screen:

1.

From the Windows menu select Start>Control Panel > Hardware and Sound >Tablet PC Settings.

The Tablet PC Setting window is displayed .

2.

Select the diagnostic tool display from the dropdown list. The current default diagnostic tool display number “1.10257C” is shown above as an example.

If you are using an optional touch screen (e.g. using an external touch screen with a Tech Cart and docking station), there will be an additional touch screen choice displayed.

3.

Select Calibrate.

The Calibration screen is displayed .

4.

Using the stylus, follow the screen prompts and tap on the center of the cross-hairs as they appear at each corner on the screen .

To achieve the best results, it is recommended to use the capacitive stylus when performing the touch screen calibration.

Calibrating the Touch Screen

5.

Select OK to close the dialog boxes once the calibration is complete.

Device Settings

How do I change the displayed units of measurement?

The Diagnostic Suite units of measurement can be changed for temperature, vehicle speed, air pressure and other pressure readings. Choose between US customary or metric units of measure.

1.

Select Scanner..

2.

Select the Menu icon from the lower toolbar.

3.

Select Tools > Units Setup..

The Units setup dialog box opens.

4.

Use the dropdown menus to select the desired value for each item.

5.

Select Accept to close the dialog box and apply the changes.

Device Settings

What is the "S" button for?

The Shortcut (S) button is located on the front of the diagnostic tool, and is a customizable button that can be set to perform various routine functions.

Options may vary:

●

Brightness—opens the brightness setting screen.

●

Save Screen—saves an image of the visible screen.

●

Camera—opens the camera function

●

Keyboard—displays the onscreen virtual keyboard

Maintenance

How do I clean my diagnostic tool?

Cleaning the Diagnostic Tool

Periodically perform the following tasks to keep your diagnostic tool in proper working order:

●

Check the housing, cables and connectors for dirt and damage before and after each use.

●

At the end of each work day, wipe the diagnostic tool housing, cables and connectors clean with a damp cloth.

Do not use any abrasive cleansers or automotive chemicals on the diagnostic tool.

Cleaning the Touch Screen

The touch screen can be cleaned with a soft cloth and a mild window cleaner.

Do not use any abrasive cleansers or automotive chemicals on the touch screen.

Cleaning the Compact Scan Module (CSM)

When using the CSM, always:

●

Check the housing, wiring, and connectors for dirt and damage before and after each use.

●

At the end of each work day, wipe the housing, wiring, and connectors clean with a slightly damp cloth.

Do not use any abrasive cleansers or automotive chemicals on the CSM.

OBD-II/EOBD Operations

When should I use the OBD-II/EOBD function?

The OBD-II/EOBD function can be useful in a situation where the vehicle is not recognized or is an OBD-II compliant vehicle that is not supported by the enhanced scanner software, as you can still access “global” OBD-II/EOBD codes and data.

You can also use it to:

●

Access the OBD-II Service Modes

●

Check Readiness Monitor status

●

Check MIL status

OBD-II/EOBD Operations

Printing

Scanner Operations

How do I scan a VIN to ID a vehicle?

Depending on the vehicle, the vehicle’s VIN barcode or Data Matrix code may be scanned to identify the vehicle. The location of these codes will vary, however they can be commonly found on the drivers side door or door jamb.

1.

Select Scanner from the Home screen.

2.

From the vehicle selection page, select VIN Entry from the upper toolbar.

3.

Click the Scan icon to open the camera display.

4.

Aim the cross-hair markers of the camera steady on the center of the code until the code is captured. When the code is successfully captured, a confirmation message is displayed and the VIN data field is populated with the vehicle VIN.

If you are having trouble capturing the code, try:

-

Turning the flashlight on/off (click icon) to achieve the best result.

-

Get as close to the code as possible, keeping it centred on the screen.

-

Hold the camera steady and allow the auto-focus to achieve a clear image.

5.

Select Continue to exit and continue with the vehicle ID process.

Scanner Operations

Can I make custom PID lists?

Limiting the number of parameters that display allows for a faster refresh rate of the data.

1.

To create a custom PID list, select Custom on the Scanner Toolbar.

The parameter selection dialog box with all of the parameters selected opens .

2.

Select the Deselect All icon to clear the highlights from the screen.

3.

Create a custom data list by selecting the parameters to be included. Highlighting indicates a parameter that displays, parameters that are not highlighted do not display.

Custom configuration (Select All shown)

Keep the following in mind when configuring a custom data list:

–

Gesture scroll if the list of parameters is longer than what is shown on the screen.

–

Use the Select All icon to display the complete list.

–

Use the Deselect All icon to remove all the currently selected parameters from the list.

–

Select individual parameters to highlight and include them in the list.

–

Select individual highlighted parameters to remove them from the list.

–

Use the Cancel icon to return to the data display.

4.

Once all desired parameters have been selected, return to the data list:

–

Use the List View icon to return to a data screen in PID List format.

–

Use the Graph View icon to return to a data screen in Graph View format

Graph View is only available when 16 or fewer parameters (the number that can display on a single screen) were selected for the custom list. Make sure that no more than 16 parameters are highlighted if the screen displays a single graph when the Graph View icon is selected.

Scanner Operations

How do I perform a bi-directional / functional test (e.g. toggle fuel pump on/off)?

= Home Screen > Scanner > [ID Vehicle] > [Choose System] > Functional Test

Functional Tests are used to access vehicle-specific subsystem tests. Test availability varies by manufacturer, year, and model. Only the tests available/supported for the identified vehicle display in the menu.

Follow all screen instructions while performing tests. How and what information is presented on the screen varies according to the type of test being performed and the vehicle being serviced.

Functional tests are typically actuated by icons or controls in the upper toolbar designated to turn a component on/off or set testing times or other variables.

Types of functional tests will vary:

●

Information Tests—these are read-only tests, like selecting “VIN” from a Functional Tests menu to display the VIN of the identified vehicle.

●

Toggle Tests—these tests switch a component, such as a solenoid, relay, or switch, between two operating states.

●

Variable Control Tests—these tests command a certain value for a system or component, such as varying spark timing in 1° increments or EGR valve duty cycle in 10% increments.

●

Reset Tests—these tests reset the adaptive, or learned, values that are stored in the vehicle electronic control module memory.

●

Scripted Tests—these tests are software routines that place the vehicle into special operating modes for performing certain repairs, such as bleeding brakes with ABS.

Scanner Operations

My vehicle is not recognized or is not in the list of vehicles when using the "Scanner" function, what do I do?

If the vehicle is OBD-II compliant, typically 1996 and newer you can still get useful data using the OBD function, as this allows you to access “generic” OBD-II/EOBD data.

The OBD Direct icon is located on the Home screen.

Generic OBD-II/EOBD data is limited to emission related diagnostics and allows you to access:

●

OBD-II Service Modes, to check emissions-related data and diagnostic trouble codes (DTCs)

●

Readiness Monitor status

●

MIL status

Scanner Operations

What are communication protocols?

C ommunication protocols provide a standardized way of transferring data between an ECM and a diagnostic tool. Global OBD may use the following communication protocols:

●

ISO 15765-4 (CAN)

●

ISO 27145 (WWHOBD CAN)

●

ISO J1939 (CAN)

●

ISO 9141-2 (K-LINE)

●

SAE J1850 PWM (Pulse Width Modulation)

●

SAE J1850 VPW (Variable Pulse Width)

●

ISO 14230-4 (Keyword Protocol 2000)

●

SAE J2284/ISO 15765-4 (CAN)

When initially attempting to establish communication with the ECM the diagnostic tool attempts to communicate trying each protocol in order to determine which one is being used. During normal operation the communication protocol is automatically detected. If automatic detection fails, communication protocol can be manually selected.

To manually set the protocol, see OBD Direct > Manual Protocol Selection

Using unsupported OBD communication protocols may activate warning lights and can set network related faults. Only use the manual selection option when OBD protocol is already known.

Scanner Operations

Scope / Meter Operations

How do I measure amperage (Low Amps Probe)?

An optional Low Amp Current Probe is used measure AC or DC current up to 60A. This probe includes two scales (0 to 20A) and (0 to 60A) that can be used to provide accurate and reliable non-intrusive current measurement for components such as, ignition coils, fuel injectors, fuel pumps, relays, and electric motors.

Visit your Snap-on website store, or contact your Snap-on representative.

Battery Replacement

The RED LED flashes when the minimum operating voltage is approached, indicating that the battery needs to be replaced. When replacing the battery, use the 9-volt alkaline type only. Using any other type of battery in the Snap-on Low Amp Current Probe will invalidate your warranty.

To replace the battery:

1.

Unclamp the probe from the conductor.

2.

Using the On/Off and Range Selector switch, turn the Low Amp probe off.

3.

Disconnect the output leads from external equipment.

4.

Loosen the rear captive screw that secures the front battery cover.

5.

Lift the cover through 30° and pull it clear of the probe body. The battery is then accessible.

6.

Remove the old 9-volt alkaline battery and insert the new 9-volt alkaline battery. Replace the battery cover and re-tighten the battery cover captive screw. Be careful not to over tighten it.

Scope / Meter Operations

How do I connect the Scope Module to the display?

1.

Connect the square end of the USB cable to the USB jack (Figure No. 2 below) on the Scope Module.

2.

Connect the rectangular end of the USB cable to a USB port on the diagnostic tool.

1.

Auxiliary (DB9) Connector The auxiliary connector is used for connection of the optional RPM inductive pickup and the pressure transducer split lead adapter. For additional information contact your sales representative.

2.

B Type USB Jack - Used to connect the scope module to the diagnostic tool using the supplied A/B type USB cable.

3.

Common (Ground) Jack)

4.

Channel Jacks 1 to 4

Scope / Meter Operations

How do I pair the Scope Module with the display?

When the Scope Module is connected (via USB cable), it automatically pairs with the diagnostic tool.

To pair the Scope Module, connect it using the USB cable then check the connection status by selecting....

= Home Screen > System Settings > Paired Devices

The Paired Devices screen lists all of the devices paired to the diagnostic tool, and also indicates whether or not there is active communication occurring.

The Scope Module will be listed as SCOPE MODULE M4 or similar.

If the Scope Module is not shown in the Paired Devices list, check to make sure it has a good connection. Use the Hardware Status icons shown below to determine connection status,.

The hardware status indicators in the lower-right corner of the Home screen.

Status/Icon	Action
Not Paired	Indicates the Scope Module is not paired or connected to the diagnostic tool. Pair the Scope Module to the diagnostic tool.

Paired and Communicating	Indicates the Scope Module is connected and allowing communication.

Paired but Not Communicating	Indicates the Scope Module USB cable is not connected, or is connected but not allowing communication. Check to ensure the Scope Module is properly connected with the USB cable.

Scope / MultiMeter Operations

What are the Scope / MultiMeter functions for?

Much like a standard multimeter, the Scope Multimeter function allows you to perform multiple types of circuit and component measurement tests using the built in Digital Multimeter (DMM). In addition, two more powerful features are also built in, Graphing Multimeter (GMM) and Lab Scope.

The graphing multimeter(GMM) provides two channels for testing and plots a visual graphing line of the signal. The GMM uses a higher sample rate (than a DMM) to calculate signal measurements. This characteristic along with the visual graph, make the GMM ideal for finding intermittent dropouts or glitches that may not be obvious when viewing a digital value. A key advantage of the GMM is being able to capture a signal over a long time interval and then review it’s graphical history, to visually see if and when dropouts have occurred.

The Lab Scope provides two channels for testing and allows you to visually see a signals waveform, which in turn allows you to see the strength and shape of the signal. The lab scope also samples signals at a high rate, which allows you to see a higher level of detail in short samples of the signal, especially in signals that change rapidly. In addition, the lab scope also provides more control over the acquisition of the signal and in how it is displayed, through the use of triggers and channel controls. All of these features allow you to analyze signals in great detail when performing component testing.

To use these functions, open as shown below

= Home Screen > Scope / Multimeter>(Lab Scope, Graphing Multimeter or Digital Multimeter)

Connect the supplied test leads and probes as applicable using one or both channels and the ground lead. See How do I connect the meter leads to the tool?

For additional information, within this User Manual application, see Main Menu > Diagnostic Tool Functions > Scope / MultiMeter.

Secure Vehicle Gateways

Snap-on Cloud

What is the "Get Connected" menu option for?

Get Connected allows you view the diagnostic tool serial number, PIN and Code needed to create a Snap-on Technician Profile, which then allows you to use companion applications, like the Cloud and Security Link.

= Home Screen > System Settings > Get Connected

The numbers and codes needed to create your Snap-on Profile account are found on your diagnostic tool (see image below).

The device Serial Number, PIN and Code needed to register are displayed onscreen.

●

Serial Number

●

Pin Code

●

Activation Code

Snap-on Cloud

Where do I find my code numbers to create a Snap-on Technician Profile?

Get Connected allows you view the diagnostic tool serial number, PIN and Code needed to create a Snap-on Technician Profile, which then allows you to use companion applications, like the Cloud and Security Link.

= Home Screen > System Settings > Get Connected

The numbers and codes needed to create your Snap-on Profile account are found on your diagnostic tool (see image below).

The device Serial Number, PIN and Code needed to register are displayed onscreen.

●

Serial Number

●

Pin Code

●

Activation Code

Snap-on Cloud

What is the Snap-on Cloud and how do I use it?

Snap-on Cloud is a mobile-friendly cloud-based application designed specifically for technicians to store, organize and share information.

For setup help, see Snap-on Cloud (opens new tab)

Using Snap-on Cloud (ALTUSDRIVE.com) allows you to:

●

Automatically transfer vehicle code scan reports from your diagnostic tool (Wi-Fi must be ON and connected ) to the Snap-on Cloud.

●

Share/send reports and data files from the cloud via e-mail, or other mobile apps.

●

Organize stored data.

●

Search your saved files by user defined Tag, Description and Title

To access and use the Snap-on Cloud you need to first setup a Snap-on® Technician Profile (opens new tab).

Snap-on Technician Profile

Software

Troubleshooting

My tool is not operating correctly, or freezes, what do I do?

In situations where the display is frozen and is not responding to touch screen actions or control buttons, it may be necessary to perform an emergency shutdown. It is not recommended to do this during active vehicle communication, try to exit vehicle communication before shutting down.

1.

Press and release the Power button.

The display screen will turn off and the battery charge LED will turn red and begin blinking.

2.

Press and hold the Power button again, until the LED stops blinking, then reboot the tool.

If you are still experiencing difficulties, contact customer support

Phone

●

+44 (0) 845 6066512

E-Mail

●

diagukps@snapon.com

Vehicle History

Wi-Fi

How do I connect to Wi-Fi?

Whenever the diagnostic tool is turned on, Wi-Fi will automatically try to connect to a network.

1.

Turn on the diagnostic tool and allow Windows to bootup, then allow the ShopStream Diagnostic Suite software to open.

After bootup you can check if Wi-Fi is connected, by looking for the Wi-Fi indicator in the System Tray (lower right side), or in the Diagnostic Suite lower toolbar.

2.

To connect to a network, click the Wi-Fi icon in the System Tray or in the Diagnostic Suite lower toolbar.

The wireless network connection window opens (shown below).

3.

Choose your Wireless Network from the list of available networks, then select Connect.

A password is required when choosing a protected network.

A wireless network connection progress window displays as the connection is being made.

4.

After the connection is successfully made, the Wi-Fi icon will display as Connected

.

Wi-Fi performance varies depending on your wireless network equipment and ISP.

Windows OS

How do I make a data backup?

1.

From the Home screen select System Settings.

2.

From the System Settings main menu select Data Backup > Backup.

The destination drive dialog box opens.

3.

Select a drive destination.

Drive designations (e.g. E:, F: etc.), are only visible when external drives are connected to the diagnostic tool.

A progress screen is displayed as the backup file is saved to the root of the drive selected with a file extension of .sna. Then a confirmation screen is displayed.

4.

Select OK to complete the procedure.

Windows OS

How do I restore a saved data backup?

The Restore option is used to restore your backed up data, in the event that the data is lost or if a system restore (recovery) has been performed.

This function is only applicable when a backup file has been previously saved (file extension .sna). See Backup (above) for additional information.

1.

From the Home screen select System Settings.

2.

From the System Settings main menu select Data Backup >Restore.

The restore file confirmation dialog box opens .

3.

Select Continue.

The Windows restore backup file path dialog box opens.

4.

Select the backup file (file extension .sna) from your backup file location.

5.

Select Open to restore the backup file.

Once the file has been restored a confirmation message is displayed.

6.

Select OK, then close and restart the Diagnostic Suite program.

Windows OS

How do I Restore the Operating System to the Factory Setting?

This procedure clears the hard drive and restores the original factory operating system image.

Before you start, perform a data backup and save any files you may need to an external USB drive.

IMPORTANT - All user installed applications, files and folders will be permanently deleted.

1.

Connect and power the diagnostic tool by it’s AC power supply.

2.

Perform a Data Backup, to backup your “Snap-on Diagnostic Suite” files. (See “How do I make a data backup?” in this FAQ section under “Windows OS”.)

3.

Save any personal files you wish to keep to an external drive.

4.

Remove any USB drives from the diagnostic tool.

5.

Reboot the diagnostic tool. Upon reboot, when the Snap-on logo is displayed you will also notice a “restore” prompt at the lower part of the screen. At this time press the 'S" button as indicated onscreen. (The “S” shortcut button on the diagnostic tool, not the “S” button on your keyboard.)

6.

From the menu prompt, select “System Restore” (Do not select “UEFI Settings”, there are no user accessible settings).

7.

At the restore confirmation screen prompt, select “Begin”. A progress screen will display until the current process completes.

8.

Once that process is complete, press “Restart” at the prompt. The tool will reboot and then automatically start the device recovery process. A series of progress screens will display. After the recovery process completes, the “Snap-on Diagnostic Suite” will launch.

9.

If you made a data backup (as described previously), you will need to restore that data on to the diagnostic tool. (See “How do I restore a saved data backup?” in this FAQ section under “Windows OS”.)

10.

Before using the scanner, you will need to re-pair your scan module to the tool. Once pairing is complete, reboot the tool. (See “How do I pair the Compact Scan Module (CSM) with the display?” in this FAQ section under “Vehicle Data Connection”.)

11.

Turn W-Fi on and connect to your wireless network. At this time or upon future restarts, you may be prompted to install Windows updates. Follow the prompts to install updates as needed.

Windows OS

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