Welcome to Technician Profile - FAQs
Here you will find the answers to many common questions about Technician Profile.
If you can't seem to find what you need here, look through the other information in this help module, or feel free to contact us.
I forgot my username or password, what do I do?
Follow the ‘Forgot username’ or the ‘Forgot password’ prompts on the Login page to reset your username or password.
I purchased a previously owned diagnostic tool, and it’s linked to the previous owner’s profile. How do I remove it from their profile and add it to my profile?
| 1. | Login to your Technician Profile |
| 2. | Select the Device Management tab. |
| 3. | Click Add Device, and enter all the required information from your diagnostic tool and click Save. |
| ● | After you save the diagnostic tool "device details" to your profile, it removes it from the previous owner's profile. |
For more information see, Device Management
If I sell my diagnostic tool/change ownership, how do I remove the tool from my profile?
| 1. | Login to your Technician Profile |
| 2. | Select the Device Management tab. |
| 3. | Click Delete and follow the prompts for the tool you choose to remove from your profile. |
Can I use the same e-mail address for my Shop and Technician Profiles?
No. Each of these profiles require a unique e-mail address.
My SureTrack Community access has expired, how do I activate it again?
SureTrack Community requires re-activation with every new software version (every 6 months).
For more information see, SureTrack Community Activation
How do I change the e-mail or phone number associated with my Profile Manager Account?
| 1. | Login to your Technician Profile |
| 2. | Select the Account Information tab. |
| 3. | Change the desired information (e-mail, phone number, etc). |
For more information see, Account Information
I already have a ShopKey Pro / SureTrack Community profile, do I need a Snap-on Technician Profile too?
No, All of these "Profiles" are the same, and remember you only need to setup your Profile once in either ShopKey Pro or via Altusdrive.com. The applications are different, but your profile/login credentials are the same.
Where do I find the diagnostic tool authorization codes to setup my Technician Profile?
The codes you need to associate your diagnostic tool with your Technician Profile are located in your tool's software.
For more information see, Diagnostic Tool Device Details (Get Connected) and click your applicable tool
Is Snap-on Technician Profile and Snap-on Cloud the same thing?
No, Your Snap-on Technician Profile is where you manage your individual profile information (e.g. Name, E-mail, Phone, SureTrack Community Activation codes, Security Link OEM accounts, etc), and Snap-on Cloud (altusdrive.com) is where you store, manage and share data uploaded from your diagnostic tool (e.g. screenshots, pictures, code scan reports, etc.)
