WiFi Testing

Testing / Troubleshooting

Built-in Wi-Fi Testing

If you are experiencing network connection issues, an automated testing feature is available to quickly test your network connection.

Turn off the diagnostic tool and then turn it on. This clears previous testing messages from memory.

Connect to your desired network.

From the Wi-Fi configuration screen, select the Wi-Fi Test icon.

Wi-Fi Test Icon

Three pass/fail connection test are performed.

If a connection issue(s) is present, select View Summary to review the results for details.

Wi-Fi Troubleshooting

The following troubleshooting information is not inclusive and is meant as a guide only. Other issues and solutions may arise that are not stated here. The following description of terms are provided for reference as used in the following troubleshooting chart:

●

Router - The data transmission device directly connected to your ISP.

●

Remote Wireless Access Point - A wireless connection device between the router and your diagnostic tool.

●

Wi-Fi Radio - The internal diagnostic tool radio transmitting and receiving Wi-Fi signals.

●

Network Connection - Also called Wi-Fi connection. The configured Wi-Fi router connection the diagnostic tool connects to. This connection can be secured (password protected) or unsecured (open).

Router Information

Router compatibility and setup are important factors to check when trying to determine connectivity problems. Although we have tested this device at the factory to verify connectivity, we cannot guaranty its connectivity with your specific equipment. There may be some situations that require your time for router connection troubleshooting and/or additional consultation and equipment. Snap-on Incorporated is not responsible for any costs incurred for any additional equipment, labor or consultation charges or any other costs that may result from correcting
non-connectivity issues with this device.

Routers using WEP encryption are not supported and should not be used.

Check Router Settings

Verify the following router settings BEFORE you begin troubleshooting a non-connectivity or “No Connection” problem. After each check, make any corrections as necessary then retest for connectivity. Contact your IT administrator or ISP for assistance.

Check your router connection and if applicable, the remote wireless access
point connection.

Clear saved Wi-Fi networks, see Clearing Wi-Fi Networks (below).

Verify:

Router is configured to use Dynamic Host Configuration Protocol
(DHCP), not a static IP address.

Router and/or settings for this device are configured to 2.4GHz. 5GHz is
supported, however 2.4GHz is the preferred setting as it provides more
range.

Router is configured to B/G and/or N standard wireless networks to
2.4GHz. 5GHz is supported, however 2.4GHz is the preferred setting,
as it provides more range.
See your router "User Guide" for setup, connection and troubleshooting
procedures.

Routers using WEP encryption are not supported and should not be used.

Check for router firmware and update to current version, if applicable.

Restart or reset the router. See your router "User Guide" for procedures.

Connect to a different router.

Clearing Wi-Fi Networks

Select the Wi-Fi network that you are trying to connect to from the list of saved networks on the Wi-Fi configuration menu.

The Wi-Fi Summary page displays.

Select FORGET

The Wi-Fi Configuration menu displays.

Repeat steps (1) and (2) for ALL saved Wi-Fi networks.

Once all saved Wi-Fi networks have been deleted (forgotten) turn off the diagnostic tool.

Turn on the diagnostic tool and connect to the desired Wi-Fi network.

General Wi-Fi Troubleshooting

General -Troubleshooting
Problem		Corrective Action
Information Services are not available	Access has expired	Contact your sales representative.
	Access may be temporarily unavailable	Try to access the function at a later time as updates may be in process.
	Wi-Fi radio is turned Off	1. From the Home screen, navigate to Tools > Settings> Configure Wi-Fi. 2. Select the Wi-Fi icon and turn the Wi-Fi radio on. The Wi-Fi icon will change from a green check mark icon to red "X" mark icon indicating Wi-Fi radio is on. 3. Connect to a known good network.
	Not connecting to a network	1. Clear saved Wi-Fi networks. 2. Connect to a network. 3. From the Configure Wi-Fi screen select the Wi-Fi Test icon and review the results. See Connection Tests - Troubleshooting in the following table.
Wi-Fi connection drops off or disconnects intermittently	Wi-Fi Signal strength insufficient	a. Check Wi-Fi signal strength - out of range or interference. b. Move closer (within 50 Ft. (15 M) or into a direct open sight-line of the router or if applicable, remote wireless access point. c. Eliminate interference from overhead lights, windows, walls, other wireless devices, metal objects and devices that emit electrostatic discharge. d. Configure router to 2.4GHz for extended range capability. e. Disconnect/disable other Wi-Fi devices connected to the router.
Wi-Fi connection drops off or disconnects intermittently	Router overloaded	Disconnect/disable other Wi-Fi devices connected to the router.

Connection Tests - Troubleshooting

Connection Tests - Troubleshooting
Failed Test	Possible Cause (Displayed Tip Message*)	Corrective Action / Checks
Device	Wi-Fi radio not responding and/or will not turn off	Contact Customer Support for assistance.
	Wi-Fi radio not responding and/or will not initialize
	Missing or corrupt firmware file(s)
Network	This device is not connected to a router	Check Wi-Fi signal strength - out of range or interference. Move closer (within 50 Ft. (15 M) or into a direct open sight-line of the router or if applicable, remote wireless access point. Eliminate interference from overhead lights, windows, walls, other wireless devices, metal objects and devices that emit electrostatic discharge. Configure router to 2.4GHz for extended range capability.
	This device is not connected to a router	Check router connection and setup..
	This device is not connected to the Internet or has no DNS	Check router connection and setup.
	This device is not connected to the Internet or has no DNS	Domain Name System (DNS) server not connected. Contact your Internet service provider (ISP).
	This device cannot communicate using HTTP	Check if your Internet access uses a “Proxy” or “Accepting terms in a browser” protocol, or uses a challenge page. These protocols are not supported by this device. Contact your IT administrator or ISP for options.
Information Services are not available	Your access has expired	Contact your sales representative.
	Information Services may be temporarily unavailable or Not connecting to a network	Try to access at a later time as Information Services may be performing updates to the service.
		Check router connection and setup.