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ShopKey® Shop Management System

Keeping track of all the moving parts in your auto repair business can be a challenge. That’s why ShopKey Shop Management gives you a 360-degree view of your entire shop. Starting with powerful service advisor tools and continuing all the way to the final invoice, Shop Management helps you improve communication, increase car count and revenue. Shop Management connects with your customers, with quick and easy access to vital information — everything from payment status and vehicle history to pending recommendations. With an integrated approach to improving shop productivity, Shop Management helps you enhance and streamline your processes so you consistently meet — and even exceed — your business goals.

Fast and Accurate Estimates are just a few clicks away with the easiest parts and labor estimating tools. Learn more about estimates by reading the Estimate Guide.

Interactive Work In Progress Screen gives you flexibility to search for vehicles and customers, verify payments, check gross margins, review vehicle history and understand what is happening in the bay right now.

Over 180 Integrated Reports give you full visibility into all facets of your business, so you can identify profit centers and areas needing improvement.

Electronic Parts Catalogs speed up your parts sourcing and ordering process. ShopKey leads the industry with an ever-growing collection of leading aftermarket parts vendors, including specialty parts and tires. Tire cataloging includes its own pricing matrix and automatic application of tire disposal fees.

Automatic Software Updates deliver fixes, patches and enhancements, ensuring you always have access to the latest features and vehicle information.

Shop Management Forum gives you access to thousands of shops like yours in an interactive community where you can ask questions, get answers and share ideas with your peers.

Integration with ShopKey® Pro puts the most complete OEM repair information and expert-based Real Fixes from SureTrack® right at your fingertips to help you diagnose and repair cars more quickly.

Shop Marketing Tools use the power of your customer data to deliver targeted messages and campaigns to bring customers through your door.

Data Recovery and Protection features are built-in, so you have peace of mind knowing that your shop database is protected in case of data corruption, viruses, system failure, computer theft, etc. Your data is automatically backed up nightly to our professionally managed data backup servers.

ShopKey Shop Management, Fast and Accurate Estimates
ShopKey Shop Management, Interactive Work in Progress Screen
ShopKey Shop Management, Electronic Parts Catalogs
ShopKey Shop Management, Automatic Software Updates
ShopKey Shop Management, Shop Management Forum
ShopKey Shop Management, Integration with ShopKey Pro


Unlock the full potential of your management system with these optional features and services:

SocialCRM - Retain current customers and acquire new ones with state-of-the-art shop marketing tools including targeted promotions, mobile-friendly email campaigns, verified customer reviews, Internet search optimization and social media marketing services.

XCharge - Process credit and debit card payments directly from your management software. Secure electronic payment processing in an easy-to-use system saves time and increases accuracy.

ProPack - Engage your customers with a powerful collection of communication and reporting tools. The integrated tool box includes Report Pro, Message Pro and Lube Sticker Pro. Learn more about ProPack here.

QuickBooks Integrator - Save time and ensure accuracy by automatically transferring your shop’s accounting and customer information from your management system directly to QuickBooks. Transmit important shop information with a single click: tax rates, material rates, labor rates, vendor information, inventory turns, customer records, invoices, balances, deposits, payments, refunds, late fees and purchase orders.

Mobile ManagerPro - Extend your shop management system into your driveway and your bays with Mobile ManagerPro. Using a pre-configured tablet device, you can start multi-point inspections, estimates and repair orders right at the vehicle – or anywhere. You will save time through VIN and license plate decoding and canned tech notes, among other features. No need to hand write estimates — just take the tablet to the vehicle and enter in the information.

ShopKey Shop Management, SocialCRM
ShopKey Shop Management, XCharge
ShopKey Shop Management, ProPack
ShopKey Shop Management, QuickBooks Integrator
ShopKey Shop Management, Mobile ManagerPro


Contact your Snap-on representative to see how the industry’s leading shop management system can enhance and streamline your shop’s productivity.