Chairman & CEO Message

Snap-on is rooted in the critical, wielding insight and experience, forged by the decades, sharpened by the new, and guided by the work . . . enabling the ever-evolving tasks of the days and the years to come.  

We connect with our customers, working men and women, whose jobs are critical, providing them the repeatability and reliability to get the job done.  We make work easier, offering solutions for essential tasks where the penalties for failure are high.  And, we enable the makers and fixers who, day in and day out, move the world forward.

Since our founding in 1920, our principal value-creating mechanism has been to observe work and translate the insights gained into creative solutions. Opportunities to leverage this approach, both within and beyond vehicle repair, are embodied in our runways for growth: enhance the franchise network; expand with repair shop owners and managers; extend to critical industries, and build in emerging markets. We continue to invest in each of these strategically decisive areas, positioning Snap-on for ongoing growth, increasing profitability, and rising prosperity in the times ahead.

Through our Snap-on Value Creation Processes, a suite of principles we use every day, we remain committed to the areas of safety, quality, customer connection, innovation, and rapid continuous improvement (RCI). Since it was established in 2005, Snap-on’s RCI framework, a structured set of tools and processes used across the company to eliminate waste and improve operations, has contributed significantly in advancing our operating margin.

As we turn to the opportunities of our future, we expect to make continued progress along our runways for both growth and improvement. We will maintain and expand our advantages in our products, our brands, and our people. We will leverage our Snap-on Value Creation Processes, creating productivity and efficiency. We will maintain our responsibility to our communities by pursuing gains in the environmental, social, and governance arenas. We will remain deeply dedicated to honoring and celebrating the dignity of work, providing the makers and the fixers with the innovative products to solve their critical tasks. And, we will endeavor with great emphasis to maintain the Snap-on brand as the visible sign of the considerable pride working men and women take in their essential efforts that make it possible for our society to move forward.  I thank our franchisees and associates across the globe for their dedication and contributions, and our customers and shareholders for their confidence and commitment.   

Nicholas T. Pinchuk
Chairman and Chief Executive Officer
Snap-on Incorporated