In 2018, FCA vehicles began using a Secure Gateway Module. This Secure Gateway Module (or SGW) is located under the dashboard and acts like a hardware firewall between the vehicle’s network and the outside world. The module will allow “Read Access” (read codes, read data), but will restrict any functions that send a command to the vehicle, such as clearing codes or functional tests. Only authorised tools and users are allowed access to these functions. A selection of Snap-on tools support FCA as well as other existing OEM secure linkages with current software.
But there is some good news, too. The same computer and information technologies that add complexity to vehicles, are enabling improved diagnostic strategies that drastically simplify and reduce time spent in diagnosis and repair.
The question is do you have a diagnostic procedure? Most technicians have their own specific approach for diagnosing typical drivability problems, electrical or mechanical issues. Why is it that one technician can take 20 minutes diagnosing a car, and the other may take a week to only come up with the same fix?
The first tech focused on the customer complaint and the effect it had on the vehicle in order to identify the cause. The other technician is implementing a random approach to find the fix. Although this approach can lead to the fix, it is not the most productive method. A non-structured approach doesn’t work in today’s sensor and ECU environment.
There’s a step process that simplifies the fix path. Certainly there could be more but we’ll start with the simplest approach.
Step 1. Verify the Customer’s Complaint
Ask questions. Document the condition! Is the complaint present now? When does it happen? Cold? Warm-up? Hot? Under what conditions? Driving fast or slow? Idle or under load? Can you match the condition?
Step 2: Scan Checks
A pre-scan shows all supported modules, not just engine in that vehicle. Many systems today are interlinked. Some systems do not turn on a light or put a message on the vehicle’s Diagnostic Information Center. Uncover unseen issues or find hidden safety issues. Think of how this helps your repair customer.
General Repair
General Repair garages that perform a pre-scan make it easier to charge for diagnostics. Furthermore, shops can use the report to validate if a vehicle is worth fixing and advise the customer accordingly – providing them an easy to understand handout helping them to feel more confident that the vehicle has been properly checked over and of the suggested repair.
Also, with current software, a Snap-on tool will upload your pre- and post-scan report automatically to the Snap-on Cloud within seconds. It can be shared via a link, SMS Email or PDF from any PC or phone anywhere in the world from your free account.
Step 3: Technical Service Bulletins (TSBs).
Do TSBs match a code or symptoms follow the OEM recommendation for additional testing or repair? Manufacturers are repairing cars with software and firmware. Many technicians spend way too much time trying to find a problem that the manufacturer has already discovered. Snap-on offers TSB availability in a little as 2 weeks after release from a manufacturer. Technical service bulletins should be checked early in your diagnostic procedure and never overlooked.
Step 4: Functional Tests and Guided Component tests.
Functional Tests
Functional Tests can pinpoint a problem or verify the repair. These tests command a window to go up or down, turn signals to work and more. This could cut your diagnostic time in half.
And then there are service resets and relearns. Repairs have components that need to be reset or relearned after a simple repair. For instance, a 2006 Vauxhall car - replacing the oxygen sensor sounds easy enough, but if you do not reset the Resistance Calculated Oxygen Temperature Circuit back to factory level you risk damaging the sensor prematurely. This just one of thousands of examples needed to be done today.
Guided Component Tests
Guided Component Tests provide an extensive collection of vehicle specific component tests and reference information for engine, transmission, ABS, charging, transfer case, suspension, ADAS systems and more.
Use a tool that provides vehicle specific preconfigured meter tests and reference information designed to help save diagnostic time, plus verify faulty components and the repair. Guided instructions and reference information should be included, such as component locating, appropriate test selecting, showing test lead connections and electrical connector and pin configurations. Also, test results (including waveform examples), procedures, tips, and specifications.
Step 5: Post Scan.
Customers expect and demand their vehicle works exactly as the manufacturer intended. All post-scan reports are date and time stamped, and easy to understand. These complete “health” checks provide customers the confidence that the repair has corrected the problem.
Summary:
New vehicle systems will only accelerate. And, diagnostic tools need to ‘go big or go home’ to support your needs with faster and easier repair frameworks through process and technology.
But, no matter the tool you use, your diagnostic process is key. Spend time looking at thought-out steps versus a haphazzard approach. See what you can do today to reduce wasted time and improve throughput to your advantage.
Take a Look at Fast-Track® Intelligent Diagnostics Scan Tools