A case involves assistance by the support team, which can include advice, wiring diagrams, or remote services for the same VIN.
The case is closed or complete when the support team has given you the information to repair the vehicle. Or you have not contacted the support team within 3 months from your last communication relating to the vehicle/VIN and reported problem
If all instructions from the Remote Diagnostic Support Master Technician have been followed, and genuine OEM replacement parts have been used. We will return the vehicle to its original state before the programming event.
Yes, ADAS Calibrations are offered as a Remote Service. Additional ADAS Calibration equipment will be required.
If you require ADAS Calibration equipment, please ask your Franchisee for more information.
To gain assistance from our Remote Diagnostic Support agents, you will need to Request Help on the interface box and follow the instructions to submit.
If you require help with the product itself, a Snap-on diagnostic tool, or Snap-on software, please call 01553 692422 or email diagukps@snapon.com
Your Remote Diagnostic Support interface can function as a Pass-thru device when used with your PC and OEM subscription. Use the USB cable to connect your Remote Diagnostic Support Interface to your PC.
You do not need to power the device up.
Connect a Windows PC to the internet and run the application setup found at:J2534 Pass Thru Driver Downloads