Website Privacy Policy

Snap-on UK Holdings Limited is part of the Snap-on (“Snap-on Group”) group of companies which process your data. Snap-on UK Holdings Limited operates under the trading name of Snap-on, Snap-on Tools (“Snap-on Tools”) Snap-on Diagnostics, Snap-on Industrial and SNA Europe in Europe.  This website is operated by Snap-on Diagnostics and the privacy policy relates only to the information collected by Snap-on Diagnostics through this site.

Should you have any questions or concerns regarding this policy, please contact: DataProtectionManager@snapon.com.

We appreciate your interest in our services and your visit to this website. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes.

This Privacy Policy answers frequently asked questions about the kinds of data we collect and how it is used.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

  1. What personal data do we gather?

We collect and process a range of personal data including:

Data you give to us:

  • This is information about you that you give to us by filling in forms on our site or by corresponding with us by phone, e-mail.  It includes information you provide when you register to use our site, subscribe to our service, search for a product and when you report a problem with our site. The information you give to us includes for example: name, title, address, business telephone number, purchase information, business email address, franchisee name, technical sales representative name, BP number, distributor name, customer number, account number, VTS number,  business address, username, password, billing address, shipping address, business-related information, platform serial number, preferences provided by Internet activity.

Data we collect about you:

  • With regard to each of your visits to our site we will automatically collect information about your visits through the use of various technologies, this will include information about your internet service provider, browser type, operating system, pages accessed on our sites and online sources, and the date and time of access in order to optimise your user experience and enhance your time spent with us online. We also receive information telling us what site you came to our site from. Our website, apps and online services use cookies to distinguish you from other users. This helps us to provide you with a good experience and also allows us to improve our site and services. For detailed information on the technologies we use, see the Cookie Section of this page.

Data we collect from other sources:

  • We may also receive information about you from other websites we operate or the other services we provide. We may also receive information about you from our franchisees, other sales representatives or agents. In this case we will have informed you when we collected that data if we intend to share that data internally and/or combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data or when we do so, we ask the franchisees or agents to confirm that the information was legally acquired by them and that we have the right to obtain it from them and use it.
  • We also work with third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, lead generators, data aggregators, social media platforms, and credit reference agencies.
  • We also enable you to submit information about other people. For example, we may request that you provide us with information about your franchisee, dealer or representative or, if you order a product for someone else online and want it sent directly to the recipient, you might submit the recipient's name and address. The types of personal data that may be collected about other people include: dealer or representative's name and contact information, and a product recipient's name, address, e-mail address, and telephone number. You may also provide us contact information for your current or former employers and supervisors as well as, personal references, if applying for employment. When applying for an event, you may supply us with the names and contact information of your employees and/or guests that will attend the event with you. You confirm that you have the appropriate consent to share that data with us.
  1.  How is that personal data used by us?

We may use personal data held about you in the following ways:

  • Website Experience: for the technical administration of the website; for internal operations; for customer administration;; for troubleshooting; for data analysis, data analytics, testing, and research and development purposes; to ensure that content from our site is presented in the most effective manner for you and for your computer; and as part of our efforts to keep our site safe and secure;
  • Business Uses: to fulfil a transaction request or to carry out our obligations arising from any contracts you enter into with us; to establish and manage accounts; and to analyse and develop new products, services and website;
  • Providing Support: to provide customer or technical support, , and respond to requests, questions, and comments; to notify you about changes to our service; and to measure how effectively we address your concerns;
  • Protecting our Rights and Property: to protect our rights or property or that of our business partners, franchisees, dealers, suppliers, customers or others when we have reasonable grounds to believe that such rights or property have been or could be affected; to recover debts; to prevent, detect, identify, investigate, respond, and protect against potential or actual claims, liabilities and prohibited behaviour or activities.
  • Information for our Business Partners, Dealers and Franchisees: to administer and develop our business relationship with you, the business partner, dealer or franchisee you represent, including sharing information with our group, to enter into or perform a transaction with you, to contact you as part of satisfaction surveys or for market research purposes;
  • Marketing: to communicate about, and administer participation in, special events, programs, surveys, contests, sweepstakes, and other offers and promotions; to provide you with information about other goods and services we offer, or offered by others, that are similar to those that you have already purchased or enquired about and to send informational or promotional email messages to you, which you may opt out of receiving as described below; and
  1. On what legal basis do we gather and use my data?

We gather and use your personal data for either (i) the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and/or (iii) our legitimate interests and in compliance with your fundamental rights and freedoms and/or (iv) because of a legal obligation, and/or (v) for purposes that you have provided consent to within the website.

  1. Is my personal data transferred or provided to third parties?

Snap-on UK Holdings, Limited is a global organisation with affiliates, subsidiaries, business processes, management structures and technical systems that cross borders. As such, we will share the personal data we collect with Snap-on Incorporated, a Delaware, USA corporation, and other companies within the Snap-on Incorporated group and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Policy.

 Subject to their compliance with applicable legislation and/or this Privacy Policy, we will also disclose your personal data to selected non-affiliated third parties, including those that perform transaction processing or servicing functions, web hosting,  and/or other companies that provide services on our behalf, professional service providers (including translators, legal advisers and accountants), adverse parties who have a legal right to receive such information and their counsel and experts, law enforcement authorities, and other government authorities.

We will disclose such data for the following purposes:

  • to service the legal agreement between us and third parties, to enforce the terms of use, to meet our obligations to content and technology providers;
  • to manage client, dealer, franchisee, and customer accounts effectively, to service and process transactions, to market products and services offered by us, to manage our business;
  • to improve and optimise our site and services;
  • as required by law in cases where we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or to protect our rights, property, or safety, as well as that of our customers, clients, dealers, franchisees or others or in response to a court order, subpoena or a law enforcement agency’s request.

Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganise our business. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of such data from sellers. It is our practice to seek appropriate protection for data in these types of transactions.

[We use non-identifying and aggregate information to better design and improve our web site and services and gather information for product management and development. For example, we may tell our sales and marketing staff that X number of individuals visited a certain area on our web site, or that Y number of software licenses were ordered during a particular time period. This aggregate information may also be shared with our affiliates.

  1. How long will my personal data be kept for?

We will endeavour not to keep your personal data in a form that allows you to be identified for any longer than is reasonably necessary for achieving the permitted purposes. This means that data will be destroyed or erased from our systems or anonymized when it has reached the applicable retention period

  1. Will my personal data be transferred to other countries?

Personal data may be transferred outside of the European Economic Area (“EEA”) to members of our group and other third parties as set out above, provided that certain conditions as set out in the applicable legislation are complied with. Your personal data will also be processed by staff operating outside the EEA who work for us. This includes staff engaged in, among other things, the fulfilment of your order and the provision of support services.

We are party to a data transfer agreement with the members of our group and we will (i) keep that document up to date with current law, and (ii) only engage in personal data transfers from the EEA to outside the EEA in accordance with such an agreement or an alternative means of transfer in compliance with data protection legislation.  For more information on the safeguards in place, please contact the DataProtectionManager@snapon.com.

  1. What security measures are in place to protect my personal data?

We endeavour to protect the security of your personal data. We will seek to maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we endeavour to protect your personal data, we cannot guarantee the security of your personal data transmitted to us or stored on our systems; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to try to prevent unauthorised access. These procedures include physical, electronic, and managerial procedures. When you place orders or access your account information, we offer the use of a server that encrypts the information you input before it is sent to us.

  1. How do I update or access my personal data?

We ask that you keep your data as up-to-date as possible so you may get the maximum benefit from us.

If you have an account with us then you can access and correct personal data that we keep in your online account by clicking on "Your Account" and entering your user id and password. For other questions related to updating or changing your account information or if any errors in your personal data cannot be corrected by accessing "Your Account", please contact: serviceuk@snapon.com.

  1. What rights do I have in relation to my personal data?

Depending on the circumstances, you may have the right to:

  • request access to any personal data we hold about you;
  • object to the processing of your data for direct-marketing purposes;
  • ask to have inaccurate data held about you amended or updated;
  • ask to have your data erased or to restrict processing in certain limited situations;
  • request the porting of your personal data to another organisation in control of your personal data; and/or
  • object to any decision that significantly affects you being taken solely by a computer or other automated process.

If you wish to make a formal request for information we hold about you, you can contact us, here.

  1. How do I opt out of being contacted for promotional purposes?

You have the right to ask us not to send you marketing communications. We will usually inform you (before collecting the personal data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect personal data. You can also exercise the right to prevent such processing at any time by:

  • Clicking the unsubscribe link in any informational or promotional email that we send you.
  • Calling our Customer Service Centre at +44 (0)1553 692422 if you have any questions about changing your contact preference or require assistance in removing your name from our subscription lists.
  1. How do we use cookies?

We use cookies, tags, and other similar technologies to distinguish you from other users of our website, apps and online services. This helps us to provide you with a good experience when you browse our website, apps and online services and also allows us to improve our site and services.

Most browsers automatically accept cookies. By continuing to browse the site or use our services, you are agreeing to our use of cookies. However, you can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. The exact instructions for this can be found in the manual for your browser. You can delete cookies already on your computer or device at any time. If you choose to set your browser settings so cookies are not accepted, then you can still visit our website, apps and online services, however doing so may affect your use of some parts of our web services, apps and online services and reduce availability of the services provided by our website, apps and online services.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website, apps and online services. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website, apps and online services when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website, apps and online services. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, apps and online services, the pages you have visited and the links you have followed. We will use this information to make our website, apps and online services and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Name

Purpose

More information

Expiration

Google Analytics

_ga

Used to distinguish users.

https://developers.google.
com/analytics/devguides/collection/gtagjs/cookieusage

Two years

Google Analytics

_gid

Used to distinguish users.

https://developers.google.
com/analytics/devguides/collection/gtagjs/cookieusage

24 hours

Google Analytics

_utma

Distinguish users and sessions.

 

Two years

Google Analytics

_utmc

Determines whether user was in a new session/visit.

 

When browser session ends

Google Analytics

_utmz

Stores the traffic source that explains how the user reached the site.

 

Six months

Google Analytics

_gat

Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager,
this cookie will be named _dc_gtm_<property-id>.

https://developers.google.
com/analytics/devguides/collection/gtagjs/cookieusage

One minute

userReferer

 

This is the page the form submitted

https://www.jotform.com/privacy/

Upon completion of the form

ASP.NET Session ID Cookie

asp.net_sessionid

Cookie that ASP.NET uses to store a unique identifier for your session. The session cookie is not persisted on your hard disk.

Cookie does identify the users session, but does not store identifying information.

Cookie marked as available only over secure connection and http only.

When user ends browser session

Secure Access Cookie

SecureAccess_[DocID]

This cookie is used by the Enhanced Forms Editor block when setting up gated content. Once a user completes a form setup as a gate to content access, the cookie is set for the duration specified in the Enhanced Forms Editor block (default of 1 year). Once the cookie is set, the user does not need to fill out the form again when returning to the site until the cookie expires.

Does not store user identifying information.

 

Setting Access Period of 0 in Enhanced Forms Editor block makes cookie good for session. -1 expires immediately. Default expiration is 1 year if not specified.

Site Specific Cookie

value set in Titan Page Snippets

This is used for GDPR Compliance.

 

Five years

Last Navigation Path Cookie

lastNavPath

Cookie used by Mall sites to support maintaining last iframe page selected for page reloads. Designed to support the frame-based UX of the Mall websites to prevent loss of iframe page on full page refresh/reload.

 

Expires at end of session

Expression Engine

exp_last_visit

Sets the datetime that the user last visited the site, and is set for both guests and logged in
users. If not set, is automatically set to 10 years ago. Affects guests and logged in users.

 

One year

Expression Engine

exp_last_activity

Every time the state is updated (the page reloaded) the last activity is set to the current
datetime. Used to determine expiry. This is essential for logged in users, but not for guests -
it is set for both.

 

One year

Expression Engine

exp_csrf_token

This cookie protects against Cross Site Request Forgery (CSRF). A CSRF attack forces a
logged-on victim’s browser to send a forged HTTP request, including the victim’s session
cookie and any other automatically included authentication information, to a vulnerable web
application. This allows the attacker to force the victim’s browser to generate requests the
vulnerable application thinks are legitimate requests from the victim.

 

One hour

Expression Engine

exp_sessionid

A uniquely generated ID that corresponds to the session_id column in the exp_session
table. Used when cookie and session are set as the session type. Used only for logged in
members.

 

31/12/1969

Expression Engine

exp_expiration

Determines the length of the session for a logged in user. There are two options for this
cookie: if the user has selected remember me then it is set to 1 year, and if not then it's set
to the datetime that the user logged in. Used only for logged in members.

 

One hour

Expression Engine

exp_anon

A flag set by the user to determine if they are listed in the online users.

 

Fifteen days

Expression Engine

exp_tracker

This is a temporary cookie that remains in the internet browser folder of your computer until
you close the browser. It contains the last 5 pages viewed and is typically used for form or
error message returns.

 

31/12/1969

Expression Engine

exp_stashid

This cookie generates a unique ID that relates to session values that determine the current state of the website and any actions you have performed.

 

31/12/1969

Expression Engine

exp_store_cart

Tracks items in your basket for our ecommerce system.

 

24 hours

 

  1. What should I do if I think there has been a breach of the applicable data protection legislation or this Privacy Policy?

If you consider that the applicable data protection legislation or this policy has not been followed, then you should raise the matter with our Data Protection Manager at dataprotectionmanager@snapon.com.  Any breach will be taken seriously.

  1. Modifications to this Privacy Statement

We reserve the right to modify this Privacy Policy at any time and without prior notice. We will post any changes on our website so please check regularly for the most recent version of our Privacy Policy. This version was posted on 16 April 2019.

  1. Links

This site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those sites, and our Privacy Policy does not apply to information collected from you by those sites. We encourage you to read the privacy statements of each site that collects information from you. When you are leaving our site via a link to interact with a site that is not governed by our Privacy Policy, a new browser window will open. If your interaction with our site will require sending your information to a third-party site that is not governed by our privacy policy, we will clearly inform you before your information is sent.

Got Questions?

 

Contact our Customer Care Department:

Email: techsales.uk@snapon.com

Tel: (01553) 692422

Mon-Fri 8.45am-5pm

 

For Snap-on Tools or to contact your local dealer, call (01536) 413800

E-mail kettcustserv@snapon.com

 

Software Subscription enquiries:

(01536) 413825 and choose option one

E-mail kettsubscriptions@snapon.com

Mon-Fri 8.30am-5pm

Snap-on

Snap-on is a trademark of Snap-on Incorporated.

All other marks are trademarks of their respective holders.

© 2019 Snap-on Incorporated. All Rights Reserved.

Got Questions?

Contact our Customer Care Department

Email: techsales.uk@snapon.com

Tel: (01553) 692422

 

For Snap-on Tools

or to contact your local dealer

call (01536) 413800

E-mail kettcustserv@snapon.com

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Privacy Policy