If I am on the Software Subscription Program and an upgrade is available, how long will it take to download and install on my diagnostic tool?
If you are enrolled in the Software Subscription Program, your Software Upgrade will download automatically. The download time is approximately 4 hours, but may vary and dependent on the quality of your connection and speed. Downloads may be conducted at any time, including overnight. But, it is recommended that you perform the platform software installation Monday – Friday, during business hours to ensure Customer Care representatives are available for support.